Protect yourself from scams, fraud and impostors

Warning: Scammers are aggressively targeting utility company customers across Florida and the rest of the country using sophisticated tactics to pocket quick cash. We continue to help provide our customers information on the most commonly used scams and how you can protect yourself by partnering with more than 100 utility companies across the country and sharing the latest scam-related information.

Some of the most common scams include:

  • The caller pretends to be a Florida Power & Light Company (FPL) employee and insists your account is delinquent. Caller ID may even falsely display our number and appear to be FPL.
  • The caller threatens to turn off power to your home or business within an hour if payment isn’t made immediately, and may even claim a truck is on the way.
  • The caller demands immediate payment only with a prepaid card or wire transfer and provides a call back number that mimics our customer service line.

View fact sheet in English, Spanish or Creole.

scam video

If you think you have been contacted by a scammer, call the police.

FPL WILL NEVER:

  • Demand immediate payment with a prepaid card or wire transfer to avoid service disconnection.
    • If this happens to you, take action:
      • Suspicious caller – Hang up
      • Suspicious text or email – Delete it
      • A visitor without official FPL identification – Shut the door
  • Ask for personal information, such as account numbers or your Social Security number, unless you call us – in which case we will ask questions to confirm you are the account holder.

Frequently Asked Questions

What if someone calls me or sends me an email and I am concerned it may be a scam?

  • Hang up the phone or delete the email. It could be a phishing email to get access to your online activity and personal information.
  • Call FPL directly using the number listed on your bill and speak to an FPL representative directly about the call or email.
  • Do not give out personal information unless you initiate the call to FPL, in which case we ask questions to verify you are the account holder.
  • Check your account status online or on the FPL Mobile App.

What if an FPL employee shows up wanting access into my home without an appointment?

  • Normally, FPL won’t come into your home without making arrangements ahead of time. Also, always ask to see an FPL photo ID.
  • Should you have a scheduled appointment with an FPL employee or contractor, always ask to see their FPL photo identification badge and work request number prior to letting them in your home.

What if I receive an unsolicited energy survey call?

  • FPL does not solicit our customers by phone to offer Home Energy Surveys.
  • Our FPL Energy Experts will visit your home only if you request it and make an appointment.

Who do I contact to report a scam?

  • Your local police department
  • Florida Attorney General Office at MyFloridaLegal.com
  • Federal Trade Commission at consumer.ftc.gov