This is the address to send correspondence to us; however, payments should be mailed to:

• FPL GENERAL MAIL FACILITY
• MIAMI, FL 33188-0001

You can request some changes to your account by completing and submitting information on the back of the bill. Please do not make changes or write notes on the front, since they will not be detected by the machine that processes the bills.

FPL Care to Share® is a program through which your donations are given to customers in need by charities in your community.

This is the mailing address we have on file for you. Click here to correct your address.

All payments should be sent to this address, or better yet, you can pay online.

If you have other correspondence you can write to us at:

FPL
GENERAL MAIL FACILITY
MIAMI, FL 33188-0001

This is your account number. Please refer to this number if you contact us with questions about your account.

This is the amount you owe for services already used plus any additional charges you may have incurred during the billing period (such as service charges, deposits, late payment charges, etc.). Please remit payment before the due date. Also consider having your bills paid automatically through FPL Automatic Bill Pay®.

This is the latest date we can receive payment for your new/current charges before your account will be charged a late fee.

Please note: If you have a previous balance on the account, please pay it immediately to avoid possible collection charges or other action.

Please do not send cash or notes with your payment, as they may be lost in processing.

If you are mailing us a check or money order, write the amount that you are paying in this area and enclose this upper portion of your statement with your payment.

The statement date is the date that the bill statement is issued and is usually the date that we read the meter.

Please note that the number of days in a billing period may fluctuate due to weekends, holidays or changes in the date we read your meter. This may cause the total bill to vary even when the usage per day remains the same.

This is the amount you owed as of your last bill.

This is the total of payments that have posted since your last bill.

The most up-to-date payment information is available online. Log in to your account online to see your last payment.

This section may include miscellaneous debits or credits, such as deposits or service charges.

This is the balance owed before new charges.

If you have a previous balance on the account, please pay it immediately to avoid possible collection charges or other action.

New charges for this billing period, which are detailed in the account activity section.

This section shows the meter reading for the current and last bill. You may check this by reading your own meter. The reading you take will include any electricity you have used since we read your meter.

The energy usage section includes the kilowatt-hours (kwh) you used this month and those used last year for the same period. A variety of things may affect energy usage, such as weather conditions or changes made to your home. Also, the number of days in the monthly billing cycle can vary; even if you use the same amount of energy per day, your bill may vary one month to the next.

Click here to learn more about what's driving your bill and learn tips to control your energy use.

Below are explanations of the items related to your monthly electric bill. The Florida Public Service Commission regulates each of these items.

Customer charge: A fixed monthly amount to cover the cost of providing service to your location. This charge includes the cost of the meter, billing and providing customer service. It is applicable whether or not electricity is used.

Fuel charge: The cost for fuel required to provide each kilowatt-hour (kWh) of electricity. FPL makes no profit on fuel costs, which are adjusted at least once a year.

Non-fuel charge:

Base energy charge: The costs other than fuel to produce and deliver electricity, including the cost of operating power plants, and maintaining the grid.

Energy Conservation Cost Recovery Charge (ECCR): Cost of programs designed to reduce electric demand and consumption through efficiency measures.

Capacity payment recovery clause (CPRC): Cost for purchasing electricity from non-FPL owned resources as well as certain nuclear-related expenses.

Environmental Cost Recovery Clause (ECRC): ECRC recovers costs not already included in the base rates that are incurred by FPL in order to meet environmental laws or regulations.

This section includes your balance and new charges and taxes, if applicable. Taxes and fees may vary by area, with amounts not established by FPL. FPL collects these fees and taxes for distribution to the appropriate entities and does not profit from them.

Electric service amount: The sum of the customer charge, fuel and non-fuel charges for this bill.

Storm charge: Used to repay the bonds and taxes issued during the 2004 and 2005 hurricane restoration efforts and to partially replenish the storm damage reserve fund for future storms.

Gross receipts tax: A tax of about 2.56 percent on a customer's electric bill that is paid to the State of Florida.

Other taxes and fees: Vary by area, with amounts not established by FPL. FPL collects these fees and taxes for distribution to the appropriate entities and does not profit from them.

Franchise charge: FPL competes with municipalities and county governments for the right to serve customers. If a local government chooses, it can enter into a contract with FPL that enables the government to charge residents a contractual amount, the franchise charge, in exchange for its agreement to not form an electric utility for the term of the franchise.

Utility/municipal Tax: A tax imposed by a municipality or county government on the sale of electricity.

This section contains important messages applicable to you.

These are the service dates included in this bill.

Please note that the number of days in a billing period may fluctuate due to weekends, holidays or changes in the date we read your meter. This may cause the total bill to vary even when the usage per day remains the same.